Terms & Conditions

This web site is owned and operated by AGI Ltd (the vendor) trading as Lyndoe Discount Office Products. All orders for goods accepted from the customer (the customer) by the vendor are accepted subject to the following terms and conditions which shall govern and form part of the contract of sale. Acceptance of goods shall be deemed to be acceptance of these terms and conditions and no variation from them will be accepted other than in writing by a director of AGI Ltd (a director).

1. Prices and Payment

Price lists do not constitute an offer. Prices vary according to market conditions and are subject to change without notice. The vendor will notify the customer by email if the price at the time of placing an order is different from that listed and the customer will have the option of accepting the new price or cancelling the order without penalty.

All invoices are due for payment on the date shown on the invoice unless prior arrangements have been made and confirmed in writing between the vendor and the customer. Payment is made in sterling unless otherwise agreed in writing by a director. VAT and carriage charges are payable and are shown separately on the order and customer's invoice.

Many prices on the web site include carriage but where prices do not include carriage and a delivery charge applies the actual amount charged is clearly indicated in the order summary.

VAT is payable on all orders delivered in the UK. VAT is payable on all orders delivered outside the UK or Isle of Man but within the EU unless the customer is VAT registered in their country. In this case if the customer quotes their VAT number the tax will not be charged. VAT is not payable on orders delivered to the Channel Islands or the Rest of the World (i.e. outside the EU) but special carriage rates will apply. Customers should contact the vendor for details.

The company applies debt recovery costs and interest on late payments in accordance with the scale and rates incorporated in The Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002. All overdue accounts will be charged on a daily basis commercial interest at 8% above the base rate of The Bank of England obtaining at the time.

2. Availability of Goods

The vendor will use its best endeavours to comply with the date named for despatch or delivery which date is given and intended as estimate only and is not to be the essence of the contract.

If the vendor is unable to supply the product to the customer within the delivery period specified the vendor will notify the customer by e-mail stating a date when the product will be available for despatch. The customer will have the option of accepting the new date or cancelling the order without penalty.

If the vendor shall be unable to effect delivery of the goods owing to non-availability or any other causes beyond the vendor's control the vendor shall be at liberty to determine the contract or part thereof by giving notice by email to the customer.

3. Property and Risk

For so long as any amounts immediately due or not remain owing from the customer to the vendor title to the property of the goods shall remain in the vendor and ownership will not pass to the customer until the vendor has received payment in full. In the event of the customer reselling the goods if the vendor has not received all amounts owing to it the customer shall account to the vendor for the proceeds of any such sale and meanwhile will hold all proceeds of such sale of such goods upon trust of the vendor until the vendor has received such amounts in full.

4. Design Variation

All illustrations appearing on the vendor's web site are for guidance only. The vendor makes every effort to ensure that all illustrations are accurate and goods supplied correspond in every respect with samples specifications or descriptions provided as the case may be. However the vendor is not responsible for the variations in specification colour or other design features that can occur and such variations shall not entitle the customer to rescind the contract or make any claim against the vendor. Customers should satisfy themselves that the designs and specifications of products ordered meet their specific requirements.

5. Claims

The customer is obliged to notify the vendor of any damaged items within 24 hours. In any event the vendor need accept no liability for any claim for damage or non-functionality unless the vendor is notified in writing by the customer within seven days of delivery. This period may be extended at the sole discretion of the vendor.

No liability for any claim will be accepted in the case of goods differing in quantity or description from the particulars given on the delivery note unless the vendor is notified in writing by the customer within seven days of delivery and the onus is on the customer to prove any shortage.

6. Guarantee

Warranty periods and guarantees vary according to the class and type of product. Subject to the terms and conditions set out above and below all goods are covered by a refund/replacement guarantee.

Unless otherwise stated in writing the customer shall be responsible for all expenses and incidental charges incurred during warranty periods.

7. Returned Goods

The Distance Selling Regulations apply for all goods sold by mail order or e-commerce to the exclusion of all other terms and conditions governing the return of goods.

The customer may open the outer packaging and inspect the goods but MAY NOT break seals on any accompanying software or on the item itself as part of such an inspection.

Computer Systems and other products built or manufactured to individual specifications are exempt from the right to cancel under the Distance Selling Regulations.

If in accordance with the Distance Selling Regulations the customer properly rejects the goods in writing within 7 working days the customer shall be responsible for the cost of returning the goods.

If the returned goods are not received by the vendor in a condition where they can be sold as new then the vendor reserves the right to refuse to accept the return of the goods. If the returned goods are received by the vendor in a condition where they can be sold as new then the vendor reserves the right to charge a restocking fee. Whether goods are returned in a saleable condition is to be judged by the vendor.

The vendor will not accept goods for credit or rectification unless such return has been authorised by the vendor and a Returns Reference issued. The goods must be received by the vendor in stock condition with original packaging. Faulty goods will be replaced or a credit note issued at the sole discretion of the vendor. The vendor reserves the right to charge a restocking fee on goods returned for credit.

The customer shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the customer to the vendor for service or credit which goods shall be at the risk of the customer until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the customer.

All items returned to the vendor by pre-arrangement and found to contain no fault will be subject to a restocking charge dependent on the condition of the goods and packaging. No credit shall be allowed until the goods have been received complete.

Goods will not be accepted for return by the vendor if:

* The goods have been physically damaged by the customer.
* Any labels or seals have been tampered with or broken.
* The goods are returned by a party who is not the original customer
* The request for the return is made outside the vendor's warranty period

8. Consequential Loss

Under no circumstances will the extent of the vendor's liability for any default or breach whatsoever or howsoever arising exceed the invoice value of the goods and the vendor shall not be liable in respect of any loss or damage whether suffered by the customer or any customer of the customer and whether direct indirect consequential or howsoever else arising.

9. Law

If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or the enforceability of the remainder of the conditions. This contract is and shall have deemed to have been made in England and shall in all respects be governed by English Law. In respect of consumer sales only statutory rights are unaffected by these terms and conditions

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